FAQ

What type of jewelry do you sell?

CIRCA's exclusive collection is comprised of pre-owned luxury jewelry, from world renowned brands including Cartier, Van Cleef & Arpels, Tiffany & Co., Schlumberger, Verdura, Buccellati, Bulgari, and David Webb, to name a few. 

Is the jewelry authentic?

Each piece of jewelry sold by CIRCA has been thoroughly examined for authenticity using advanced methods and testing equipment. CIRCA’s team of highly trained specialists and brand experts have decades of experience in jewelry brand authentication. Whenever available, original paperwork from the maker is noted in the item description and will accompany the jewelry.

What currency are your prices listed in?

All of our prices are listed in USD.

What payment options do you accept?

We accept all major credit cards as well as financing options with Affirm or Shop Pay. If you would like to make your payment via wire transfer, please contact customercare@circajewels.com.

Where can I shop your collection?

Currently, our exclusively curated jewelry collection is available for purchase online only. Select items are available for viewing in New York City, by appointment only.Contact usfor more information.

What is your return policy?

If you are not completely satisfied with your purchase, you can return it to us for any reason within 14 days of delivery. Returns outside this window will not be accepted. Please be advised that any international shipping fees, customs duties and taxes will not be refunded.

Items must be returned in the condition they were received.Items that have been sized or altered in any way from their original condition are final sale and not eligible for return. If your purchase was accompanied by an original box, original paperwork or other original collateral material, please be sure to include them as well. We will not be able to issue a refund without all the collateral material or if anything has been modified from its original condition.

How do I care for my jewelry?

Caring for your jewelry will keep it looking great and will ensure that it will last for generations to come. Everyday wear and tear can dull the surface of most precious metals. Routine hand washing with soap and water can coat a gemstone making it appear cloudy or milky. That is why CIRCA offers a free annual professional cleaning service. Schedule a visit at any of our22 locationsor call us at (646) 971-0018 to request a free and fully insured shipping kit.

For basic cleaning at home, we recommend gently cleaning your jewelry with a soft polishing cloth, or with gentle soap and water.

You should avoid using any chemicals or harsh cleaning products, as this could permanently damage the precious metal and gemstones.

Do you also buy jewelry?

We do. Selling jewelry, diamonds and watches to CIRCA is a luxurious and rewarding experience. CIRCA’s trusted expertise and global sales reach allow us to pay the very best prices for the items you wish to sell.

Private In-person Appointment: Meet with a CIRCA expert at one of our 22 locations worldwide. You will be provided written offers for your consideration, and immediate payment upon acceptance of our offer. Learn More.

 

For all other inquiries, please feel free to contact us at (646) 971-0018 or customercare@circajewels.com and we would be happy to assist.